AFI Deerfield Full Size Murphy Bed with Built-in USB Charger, Grey - Space Saving Wall Bed for Small Apartments, Guest Rooms & Home Offices

First thing..the bed looks great. It was easy to assemble and it is very comfortable and easy to pull out and put away.There, last good thing I will say. The bed broke the second night we slept on it because they drilled a hole right at a section where two pieces of wood had been spliced together instead of using one piece of wood! The piece is only about 20” long and they couldn’t use one piece?? Anyway, I contacted them by phone and then via email and sent several pictures of the flaw. Crickets... I was told by customer service someone would contact me. My emails generated an auto reply saying someone would contact me within 48 hours. Well over a month later, 5 emails and two phone calls and nothing.Sad part is that the section where the break is would be so easy to replace. All someone would have to do is ask where I needed it sent and we could disassemble the bed and put in the new piece. Easy, done and 100% great review. I will be glad to revise this review if anything changes, but in the meantime I wouldn’t trust this company.Update: I didn’t realize just how badly Covid had impacted their response time. Once customer service got to my request for service it got resolved and the replacement item shipped and was delivered across country in less than 8 days. No questions asked, just a complete replacement for the damaged section.My faith in this company is completely resolved and i wouldn’t hesitate to purchase from them again